Home » Features » Support Ticketing System

Keeping your clients happy after the sale made is important to keep them a repeat customer. Having a support ticketing system allows your customer to reach out to you at any time. A support ticket will allow users to send video, images, documents, file uploads, and obviously text. Support tickets can have various levels or states. Open, pending, and closed are the obvious states but depending on your product or services there can be custom states. Support can be deligated to users in your team based on who the customer is. 

Strongside

Strongside Technologies specializes in the development of high quality analytical tools to help organizations of all sizes tackle their toughest problems and achieve operational excellence. Strongside needed a website for it's business startup that would work for al devices. They also wanted a Support ticketing system for their clients to have support after they receive their product.